POLICIES

All artwork is created and stored in a smoke-free, bird-friendly studio.  Please feel free to ask any questions you may have before you purchase.  Many clients I work with are first-time art buyers, and I quickly answer questions and can even provide additional photos to help you make the best decision about your art purchase.

SHIPPING

RETURNS

All artwork is represented as accurately as possible, though variations in computer screens may cause colors to appear different. All dimensions are correct within a half-inch (1 cm).  If an exact color match is necessary, I must have a color swatch to work from.  I stand behind my work, and will process a refund/exchange for any defect that is my fault, at my expense.

Return or exchange requests for personal reasons (does not match decor, change of heart, smaller or larger than expected, etc.) will be accepted within 7 days of delivery. The buyer is responsible for shipping costs for artwork returned for personal reasons, and refunds (for the item price only, minus a 10% restocking fee to cover packaging time/cost) are issued after I receive the piece back in its original condition.  Custom order deposits are nonrefundable. Please talk to me about any issue with your order, and we'll find a solution. 

Damage/Loss Policy:  I carefully package all my paintings to ensure they arrive safely.  I take responsibility for your artwork arriving intact.  In the unlikely event of damage, contact me immediately.  Within 3 days of delivery, I need photos of the damage, and will require a signed statement of loss to file an insurance claim.  Damaged art will be exchanged or refunded, but buyers cannot keep damaged artwork if a refund is issued.  

QUALITY

I use only high quality artist-grade materials for painting, ensuring the greatest longevity for the artwork.  I use lightfast pigments and varnish all paintings to accentuate the richness and luminosity of the colors.  My varnishing process also protects the painting against wear, sunlight, and dust.  

Most of my paintings are created on panels, available in frame-able 1/8" flat sizes as well as 1.5" deep cradled panels ready for frame-less display.  To hang, rest the painting on top of two level nails/screws or attach your own hanging wire or hardware into the back of the wooden framework.  This process also works for my stretched canvas paintings.  Framed pieces have either attached easel backs, hangers, or wire.

CARE & CLEANING

The following are potentially harmful to paintings: long-term exposure to direct sunlight, humidity, extreme temperatures, dust / grime, household chemicals, smoke, and excessive handling.  To clean, wipe lightly with a clean soft cloth - never scrub or use solvents.

STORAGE : Use acid-free paper to wrap and protect the surface before placing the artwork in a container.  Do not stack or put weight on the painting. Basements and attics (without climate control) may expose paintings to dampness and extreme temperature changes, and are not recommended.

ETC

If you post my artwork on your blog or social networking site, THANKS! and please credit and link back to me. 

All images and text on CanvasDove.com are copyright Ashley Dietrich, all rights reserved.

I reserve the right to refuse service.  

CONTACT ME:   canvasdove@gmail.com